FAQ
Orders and Shipping
How do I place an order?
To place an order, select the Dwellorbo product you would like to purchase, choose any available options, add the item to your cart, and follow the instructions provided at checkout.
Our collections include:
• Storage Bags – Practical storage bags for clothing, bedding, and household belongings, including clothing storage bags, bedding storage bags, under-bed storage bags, and related storage products
• Storage Bins – Versatile storage containers designed to keep everyday living spaces organized
• Storage Boxes – Practical storage and organization boxes designed for desktops, drawers, shelves, closets, and other household spaces
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5–10 business days after the cancellation is confirmed.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.
Tracking information may take some time to update after a shipping label has been created.
Carrier tracking frequency may vary depending on the shipping provider, destination, and local delivery network.
When will my order arrive?
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Once your order has been processed and shipped, the estimated delivery time is typically 7–20 business days.
Estimated delivery times are calculated from the date your order is shipped and do not include the 1–3 business days required for order processing.
Delivery times are estimates only and may vary depending on destination, carrier capacity, customs clearance procedures, local delivery conditions, public holidays, weather conditions, and other circumstances outside our reasonable control.
Where are Dwellorbo orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may vary depending on the delivery destination, available shipping method, and other applicable factors.
If free shipping or a free-shipping promotion is available for your order, it will be clearly displayed during checkout.
What should I do if my order arrives damaged, defective, incorrect, or incomplete?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible at:
Please provide:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging where relevant
• A photograph of the shipping label where available
• A short video where relevant
For Dwellorbo products, clear photographs or a short video may be particularly helpful for issues involving fabric, seams, zippers, straps, handles, lids, closures, dividers, compartments, molded surfaces, product structure, size, finish, or other visible or functional product concerns.
If Dwellorbo confirms that the issue resulted from a product defect, fulfillment error, incorrect item, incomplete order, or another error on our part, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
Product Support
What types of products does Dwellorbo offer?
Dwellorbo offers a curated selection of home storage and organization products designed for practical and comfortable everyday living.
Our collection includes:
• Storage Bags – Including clothing storage bags, bedding storage bags, under-bed storage bags, hanging storage bags, and related household storage products
• Storage Bins – Including household storage bins, toy storage bins, closet storage bins, shelf storage bins, and other containers for everyday living spaces
• Storage Boxes – Including desktop storage boxes, drawer organizer boxes, accessory storage boxes, compartment storage boxes, and related home organization products
Available products may change as new collections are introduced.
Will the product look exactly like the photos?
We make reasonable efforts to display product colours, textures, materials, proportions, finishes, storage configurations, and design details as accurately as possible.
However, product appearance may vary slightly because of screen settings, surrounding lighting conditions, photography, production batches, product variations, and minor material differences.
For home storage products, the filled shape, usable capacity, and fit within a space may also vary depending on the items being stored, packing arrangement, product placement, material flexibility, and individual product specifications.
Please review the applicable product page for product-specific information.
How should I care for Dwellorbo products?
For most Dwellorbo products:
• Follow the care, assembly, and usage instructions provided for the specific product
• Use products only for their intended household storage and organization purpose
• Keep fabric, linings, seams, closures, and other components away from prolonged moisture unless the product is specifically designed for applicable water exposure
• Use only compatible hanging supports, attachments, dividers, or accessories where specified
• Avoid excessive pulling, bending, dropping, impact, or rough handling
• Avoid overloading Storage Bags, Storage Bins, or Storage Boxes beyond any stated capacity or weight limitations
• Keep Storage Bins and Storage Boxes on suitable and stable surfaces where applicable
• Avoid unnecessary exposure to excessive heat, harsh chemicals, extreme weather, or unsuitable storage conditions
• Store products appropriately when not in use
• Follow any product-specific cleaning, maintenance, assembly, or storage instructions
Care requirements vary by product type and material, so please review the applicable product page before cleaning, assembling, storing, or maintaining your item.
Do not assume that a product is waterproof, weatherproof, UV-resistant, corrosion-resistant, or suitable for permanent outdoor exposure unless this is specifically stated on the applicable product page.
Returns and Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any product, please contact:
Our customer support team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Warranty
Does Dwellorbo offer a warranty?
Yes.
Most eligible Dwellorbo products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty generally covers qualifying manufacturing defects, defects in materials or workmanship, structural defects, and eligible issues involving seams, closures, handles, lids, or other functional components occurring during normal and intended use.
Normal wear and tear, misuse, accidental damage, improper assembly, improper cleaning or storage, unauthorized modification, use with incompatible accessories or storage systems, customer-caused damage, and damage resulting from use outside the product's intended purpose or stated environmental specifications are generally not covered.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices on dwellorbo.com are displayed and processed according to the currency shown at checkout.
Payment options may vary depending on your location, device, and available payment services.
Contact Us
If you have questions about your order, shipping, returns, refunds, product care, product specifications, warranty support, or product use, please contact us:
Brand: Dwellorbo
Website:
dwellorbo.com
Legal Entity:
Dongguan Shumiao Technology Co., Ltd.
Registered Address:
Room 301, No. 21 Qiantou Xinlou 2nd Street, Dongcheng Subdistrict, Dongguan City, Guangdong Province
Unified Social Credit Code:
91441900MAEEXXA09E
Customer Support Email:
service@dwellorbo.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
Our customer support team aims to respond to enquiries within 1–2 business days.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
Dwellorbo — Thoughtful Storage. Comfortable Spaces. Organized Everyday Living.